VA Launches a New User-Friendly Website

The U.S. Department of Veterans Affairs (VA) has updated its website to offer VA members a more user friendly and enhanced digital customer experience.

The VA website is accessed by 10 million veterans, servicemembers, their families, and caregivers per month who use the VA’s online content. Many users expressed frustration and confusion having to navigate complicated site pages, logins and online forms, as well as just a struggle to find what they needed. The VA listened and took into consideration feedback from over 5,000 users.

“Veterans, their families, caregivers and our many customers have successful online transactions in their day-to-day lives,” said VA Secretary Robert Wilkie. “They should expect the same exceptional digital experience when coming to VA. Our customers will receive a more simple and intuitive experience when accessing our online front door the new VA.gov.”

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The update also gives users a more quality display on mobile devices and easier access to filing claims and tracking benefits. Another reported benefit is access to location services making it easier to find local facilities and clinics.